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FAQ

Q: What size units do you have?
A: We have eight different sized units available on a first-come, first-serve basis.  We can help with all of your storage needs!

Q: How long can I store my goods with your facility?
A: Our lease is a minimum 30-day lease.  As you pay your rent each month, your lease is extended for another 30-day period.  You are welcome to stay for as short a stay or as long a stay, in good standing, as you find necessary.  

Q:   Do I pay my rent on the first of each month?
A: Our computers are set up on an anniversary date billing system.  The rents on each unit are due on the same date you lease the unit each month.  As an example, if you lease the unit on the tenth day of the month, your rent will always be due on the tenth day of each month that you occupy the unit(s).

Q: What form of payment do you accept for rent on my unit?
A: We accept MasterCard, Visa, Discover and American Express credit cards.  We also accept personal or business checks. 

Q: Do you offer any discounts?
A: We put coupons and/or discounts on our web site for you to review and print that change on a monthly basis.  We also offer manager discounts by telephone or to walk-in customers; so make certain you call our office, and ask about any possible discounts currently offered. 

Q: When can I access my unit? 
A: You will have access at the gate from 6 a.m. to 10 p.m. every day, 365 days a year using a code assigned to you at the gate. 

Q: What are the daily office hours at the facility?
A: We are open from 9 a.m. to 5 p.m. Monday through Friday, 9 a.m. to 12 Noon Saturday; the office is closed Sunday.

Q: Do you require Administrative fees or deposits?
A: No, our facility does not require any fees or deposits.  

Q: Do I need to sign a lease to secure the unit, and when can I move my goods into the unit?
A: Yes, you need to stop in the office to complete your lease on the unit.  Once you have completed the lease, and paid your first month's rent, you may begin to move your goods into the unit. 

Q: Do I need to bring any identification with me to the office when leasing the unit?
A: Yes, we require a driver's license or state I.D. be brought with you when leasing a unit. 

Q: How old do I have to be to lease a unit?
A: We require you to be 18 years of age or older to lease a unit.

Q: Can I store a car in a unit?
A: Yes, with the knowledge of the facility manager when leasing the space.  We offer great winter rates for car storage.  Ask our manager about this special rate and how it works!

Q: Can we smoke inside the facility?
A: We are a non-smoking facility.  Smoking is prohibited everywhere on the site, especially in or adjacent to the various storage units. 

Q: Can I drive up to my unit?
A: Yes, you will drive right up to your unit and off-load your goods directly into the unit.  Very easy access! 

Q: Are you a gated and fenced facility?
A: Yes, we are a completely fenced and gated facility.  Only tenants with valid gate access codes will be on site during facility hours. Management allows access to visitors to the facility. 

Q: Are your units climate controlled?
A: We are a mini-storage environment without climate-controlled units. Our recent reports showed that over 80% of our customers are storing household goods with us.  With a complete sewer system under the facility, our own on-site retention area, gutters and down-spouts on all buildings, plastic barriers that went under the concrete before it was poured and a specially designed ceiling that helps to prevent condensation from building up in the units, our units typically stay nice and dry.  A great environment for your household goods! 

Q: Who do you rent units to?
A: We rent units most typically to homeowners, renters, businesses, marketing/sales representatives, contractors and even car enthusiasts. 

Q: Do I need a lock for my unit?
A: Yes, you will need a lock to secure your unit.  We do offer locks here at the facility that are made specifically for this environment at a discounted rate for customers only. 

Q: Are your rates reasonable?
A: We work very hard to provide low-cost storage for all of our customers.  Whatever your storage needs….call us first!